Privacy Policy — Simply Retainers

Last updated: March 28, 2026

This Privacy Policy describes how Simply Retainers ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from simplyretainers.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

2. Information We Collect

Information You Provide to Us

We collect personal information you provide directly, including:

  • Name, email, phone number
  • Shipping and billing address
  • Order details and purchase history
  • Payment confirmation (processed securely via third parties)
  • Impression-related information (photos, submissions, notes)
  • Customer support communications

Automatically Collected Information (Usage Data)

We may automatically collect:

  • IP address
  • Device and browser information
  • Pages visited and interaction data
  • Referral URLs

We use cookies and similar technologies to improve your experience.

Information from Third Parties

We may receive information from:

  • Store Platform
  • Payment processors
  • Shipping providers
  • Marketing and analytics providers

3. How We Use Your Information

We use your information to:

Fulfill Orders

  • Process payments
  • Ship impression kits and retainers
  • Generate shipping labels and tracking
  • Manage returns and reorder requests

Customer Communication

  • Send order updates and shipping notifications
  • Provide support
  • Respond to inquiries

SMS & Email Communications

If you opt in, we may send:

  • Order status updates
  • Shipping notifications
  • Customer support messages

Message frequency may vary. Message & data rates may apply.
Reply STOP to opt out or HELP for assistance.

Improve Services

  • Analyze usage and performance
  • Improve product quality and customer experience

Fraud Prevention & Security

  • Detect suspicious activity
  • Protect customers and business operations

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep you logged in
  • Remember preferences
  • Analyze traffic

You can disable cookies in your browser settings, but some features may not function properly.

5. How We Share Your Information

We may share your information with:

  • Service providers
  • Marketing and analytics partners
  • Legal authorities when required by law
  • Business transfers (e.g., merger, acquisition)

We do NOT sell your personal information in the traditional sense.

6. Data Retention

We retain your information as long as necessary to:

  • Provide services
  • Maintain records (including dental impressions and order history)
  • Comply with legal obligations

Note: Impression data may be stored for future reorder purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccurate information
  • Opt out of marketing communications

To exercise these rights, contact us at:

support@simplyretainers.com

8. Security

We take reasonable steps to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. International Users

Your data may be processed in the United States or other countries where our service providers operate.

12. Contact Us

If you have questions about this Privacy Policy:

support@simplyretainers.com
https://simplyretainers.com